Experience

Experience built through real delivery, support and problem solving.

My experience is cross-functional: technical support, client delivery, web/UI work and independent product building. The common thread is practical execution—understanding the problem, delivering a usable solution and verifying that it works.

Current focusIT & Systems

IT Support Specialist / Technical Problem Solver

Cross-platform technical support & troubleshooting · Remote / client environments · Professional focus

Diagnose and resolve software, configuration, performance, connectivity and everyday end-user issues across Windows, macOS and Linux workflows.

Evidence & outcomes

Work from symptoms to root cause instead of relying on random fixes
Prioritize data protection and low-risk troubleshooting before destructive recovery steps
Explain problems and next steps in clear, user-friendly language

WindowsmacOSLinuxNetworkingMicrosoft OfficeRemote Support

Since 2016Web & Design

Web & UI / Front-end Work

Client and independent digital delivery · Remote · Since 2016

Design and build responsive websites, landing pages, dashboards and interface sections with attention to usability, presentation and practical business goals.

Evidence & outcomes

Delivered responsive front-end and digital design work for client projects
Combined visual design with implementation instead of treating them as separate handoffs
Worked across WordPress, Blogger, HTML/CSS and hosting/deployment workflows

HTMLCSSJavaScriptWordPressBloggerUI/UXHosting

OngoingProduct

Independent SaaS & Utility Builder

Self-directed product development · Independent / remote · Ongoing

Build focused SaaS concepts, dashboards, automations and small utility systems around repetitive or inefficient digital workflows.

Evidence & outcomes

Translate workflow problems into focused product ideas
Build practical interfaces and API-connected systems
Use automation selectively where it creates measurable convenience or consistency

SaaSAPIsAutomationAI-assisted workflowsDashboards

450+ projectsFreelance

Freelance & Client Delivery

450+ completed projects · International remote clients · Freelance / client services

Deliver technical and creative work with direct client communication, requirement clarification, revisions and final handoff across a broad range of digital tasks.

Evidence & outcomes

450+ completed projects
4.9 Fiverr rating
99% client satisfaction
Experience translating non-technical requests into deliverable solutions

Client CommunicationProject DeliveryWebDigital DesignTechnical Support

How that experience translates at work

Comfortable supporting Windows, macOS and Linux users and workflows.
Used to diagnosing software, connectivity, configuration and everyday system issues.
Experienced in client communication, delivery ownership and working independently.
Able to move between support, interfaces, hosting and lightweight automation when a problem crosses disciplines.

Working environment

I am comfortable with remote collaboration, client-facing communication, independent troubleshooting and structured handoff. I value clear documentation, realistic expectations and solutions that remain maintainable after the immediate issue is fixed.